INDPayroll provides solutions to common payroll, employee, and system-related issues. Each solution includes step-by-step guidance to ensure smooth operations.
Common Issues & Resolutions
| Issue | Possible Cause | Step-by-Step Resolution |
| Forgot Password | Incorrect login credentials or expired password | 1. Click “Forgot Password” on the login page. 2. Enter registered email or mobile number. 3. Receive OTP/Reset link and follow instructions. 4. Login using the new password. |
| Payslip Not Generated | Payroll not approved or employee inactive | 1. Navigate to Payroll > Run Payroll > Preview. 2. Verify that payroll for the employee is approved by HR & Finance. 3. Check employee status (Active/Inactive). 4. Regenerate payslip if necessary. |
| Employee Missing from Payroll | Incorrect salary template assignment or inactive profile | 1. Navigate to Employees > Manage Employee. 2. Ensure the employee is active. 3. Assign the correct salary template. 4. Re-run payroll for the period. |
| Payroll Calculation Errors | Attendance mismatch, leave errors, or statutory misconfiguration | 1. Review Attendance & Leave Integration. 2. Verify all salary components are correct. 3. Check PF/ESI/TDS configuration. 4. Apply corrections and reprocess payroll. |
| Bank Transfer Failure | Incorrect bank details or rejected NEFT file | 1. Verify employee bank account number & IFSC. 2. Export a new NEFT/RTGS file. 3. Upload to the bank portal and confirm status. |
| System Performance Issues | Browser cache, slow internet, or outdated browser | 1. Clear browser cache and cookies. 2. Use latest browser versions (Chrome, Edge, Firefox). 3. Ensure stable internet connection. |